Network Support Specialist

Company: VirtualVocations
Location: Springfield
Posted on: October 30, 2024

Job Description:

A company is looking for a Network Support Specialist to ensure maximum uptime of the production network and provide escalation support for customer issues.

Key Responsibilities

Monitor the global network and resolve network events
Provide escalation support for Customer Support Specialists and manage network changes
Maintain technical relationships with vendors and proactively communicate incidents to stakeholders

Required Qualifications

Knowledge of fundamental networking and software concepts
CCNA/JNCIA certification with experience in network incident resolution
Experience and understanding of fibre optic networks
Ability to identify scopes of work for process improvement
Scripting/coding experience is highly regarded

Keywords: VirtualVocations, Lowell , Network Support Specialist, Other , Springfield, Massachusetts

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