FOOD AND BEVERAGE OPERATIONS MANAGER
Company: Marriott
Location: Cambridge
Posted on: October 24, 2024
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Job Description:
Additional InformationOn-site, Day shift and Night shift
availability, Relocation offered
Job Number24182712
Job CategoryFood and Beverage & Culinary
LocationBoston Marriott Cambridge, 50 Broadway, Cambridge,
Massachusetts, United States, 02142
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY - Supervises daily Food and Beverage (F&B) shift
operation and monitors compliance with all F&B policies,
standards, and procedures. Manages day-to-day operations verifying
that the quality, standards and meeting the expectations of the
customers on a daily basis. Maintains the operating budget, and
verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize, organize, and
accomplish work.. - CANDIDATE PROFILE - Education and Experience
--- High school diploma or GED; 4 years experience in the food and
beverage, culinary, or related professional area. OR --- 2-year
degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area. - CORE WORK
ACTIVITIES - Managing Day-to-Day Operations --- Assists in the
ordering of Food and Beverage (F&B) supplies, cleaning supplies
and uniforms. --- Supervises daily F&B shift operation and
monitors compliance with all F&B policies, standards and
procedures. --- Supports and supervises an effective monthly self
inspection program. --- Operates all department equipment as
necessary and reports malfunction. --- Supervises staffing levels
to verify that guest service, operational needs, and financial
objective are met. --- Encourages and builds mutual trust, respect,
and cooperation among team members. --- Understands employee
positions well enough to perform duties in employees' absence. ---
Develops specific goals and plans to prioritize, organize, and
accomplish work. --- Monitors and maintains the productivity level
of employees. --- Verifies that all team members/supervisors
understand the brand specific philosophy. --- Maintains the
operating budget, and verifies that standards and legal obligations
are followed. --- Assists supervisors in understanding team members
ever changing needs and expectations, and how to exceed them. ---
Celebrates and fosters decisions that result in successes as well
as failures. --- Communicates areas that need attention to staff
and follows up to verify understanding. --- Coordinates cleaning
program in all F&B areas (e.g., General clean), identifying
trends and making recommendation for improvements. --- Establishes
and maintains open, collaborative relationships with employees. ---
Creates and nurtures a property environment that emphasizes
motivation, empowerment, teamwork and passion for providing
service. --- Follows property specific second effort and recovery
plan. --- Stays readily available/ approachable for all team
members. --- Demonstrates knowledge of the brand specific service
culture. - Providing Exceptional Customer Service --- Provides
services that are above and beyond for customer satisfaction and
retention. --- Improves service by communicating and assisting
individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed. --- Serves as a role
model to demonstrate appropriate behaviors. --- Manages day-to-day
operations, monitors quality, and standards and meets the
expectations of the customers on a daily basis. --- Takes proactive
approaches when dealing with guest concerns. --- Sets a positive
example for guest relations. --- Stays readily available/
approachable for all guests. --- Reviews comment cards and guest
satisfaction result with employees. --- Responds in a timely manner
to customer service department request. - Additional
Responsibilities --- Provides information to supervisors and
co-workers by telephone, in written form, e-mail, or in person. ---
Provides guidance and direction to subordinates, including setting
performance standards and monitoring performance. --- Analyzes
information and evaluates results to choose the best solution and
solve problems. --- Performs hourly job function if necessary. ---
Extends professionalism and courtesy to team members at all times.
--- Comprehends budgets, operating statements and payroll progress
report. --- Performs other duties, as assigned, to meet business
needs. - The salary range for this position is $58,000 to $75,000
annually. Marriott offers a bonus program, comprehensive health
care benefits, 401(k) plan with up to 5% company match, employee
stock purchase plan at 15% discount, accrued paid time off
(including sick leave where applicable), life insurance, group
disability insurance, travel discounts, adoption assistance, paid
parental leave, health savings account (except for positions based
out of or performed in Hawaii), flexible spending accounts, tuition
assistance, pre-tax commuter benefits, other life and work wellness
benefits, and may include other incentives such as stock awards and
deferred compensation plans. Benefits and incentive compensation
may be subject to generally applicable eligibility, waiting period,
contribution, and other requirements and conditions. - - -The
compensation and benefits information is provided as of the date of
this posting. Marriott reserves the right to modify compensation
and benefits at any time, with or without notice, subject to
applicable law. -Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the
oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are
proud to welcome you to explore a career with Marriott Hotels. In
joining Marriott Hotels, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you. - JW Marriott -is part of Marriott International's
luxury portfolio and consists of more than 100 beautiful properties
in gateway cities and distinctive resort locations around the
world. JW believes our associates come first. Because if you're
happy, our guests will be happy. JW Marriott associates are
confident, innovative, genuine, intuitive, and carry on the legacy
of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll
be part of a community and enjoy true camaraderie with a diverse
group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on
holistic well-being. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---. In
joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global--- -team, and -become -the
best version of you.
Keywords: Marriott, Lowell , FOOD AND BEVERAGE OPERATIONS MANAGER, Executive , Cambridge, Massachusetts
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